Returns
We hope you love your Luia purchase. But if something isn’t quite right, we’re here to help.
Eligibility
- Returns are accepted within 30 days of delivery.
- Items must be unused, in their original condition, and returned with all tags, seals, or outer packaging intact.
- Opened, used, or damaged products cannot be returned unless faulty or sent in error.
How to Return an Item
Eligible items can be returned to:
RETURNS
Golden Sky Retail Ltd
26 Upper Pembroke Street, Suite 10113
Dublin 2, D02 X361
Ireland
Please include your name and order number inside the parcel.
We recommend using tracked delivery and the original or suitable packaging. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
Refunds & Restocking
- Refunds will be issued to your original payment method within 3-10 business days once your return is received and approved.
- Items returned in unsellable condition (opened, used, damaged, or without packaging) may incur a restocking fee of up to 50% or be declined.
- Shipping fees are non-refundable unless the return is due to an error on our part.
Can I Exchange a Product?
Yes — we’re happy to offer exchanges or store credit on eligible items.
Please contact our team at hello@luia.eu and we’ll assist you promptly.
International Returns
- Return postage is the customer’s responsibility unless the item is damaged or incorrect.
- Returns must be made from the original shipping country.
- Duties and taxes paid at checkout are not refundable.
A Note on Hygiene & Sustainability
To protect your safety and support our sustainability values, we are unable to accept returns on opened or used beauty, skincare, or supplement products.
If you’re unsure about a product, please contact us before purchasing — we’re happy to help.
Have a question? Email us at hello@luia.eu.