Luia Clean Team T+Cs
The Small Print
Effective from July 1st, 2025
Welcome to the Clean Team at LUIA. These Terms & Conditions govern your participation in our Clean Team Rewards Programme. By joining, you agree to the following:
1. Eligibility
The Clean Team is open to individuals aged 18 or over who create a customer account at luia.eu. You must reside in Ireland, the UK, or within the EU to earn and redeem points.
2. Earning Points
You can earn points through the following activities:
- Creating a customer account: +50 points
- Placing an order: 1 point for every €1 spent (excluding shipping, taxes, and discounts)
- Following us on Instagram: +25 points
- Leaving a verified product review: +50 points
- Referring a friend: €10 off their first order > €40 and +500 points for you.
Bonus points may be offered during promotional periods. Points are credited once an eligible action is completed. We reserve the right to adjust point allocations at any time.
3. Redeeming Points
Points can be redeemed for store credit as follows:
- 100 points = €5 off
- 200 points = €10 off
- 400 points = €20 off
Redemptions can only be applied to orders of €40 or more. Points cannot be used toward shipping or combined with other discount codes unless otherwise stated.
4. Referral Programme
Referrals must be new customers to LUIA. The referred friend will receive €10 off their first order over €50, and you’ll receive 500 points once their order is processed and not returned. Self-referrals are not allowed.
5. Returns & Adjustments
If an order is cancelled or returned, the associated points will be deducted. If a refund is processed after points have been redeemed, the points equivalent will also be removed from your balance.
6. Expiration of Points
Points remain valid for 12 months from the date they are earned. You will be notified by email before points expire, provided you are subscribed to our newsletter.
7. Account Termination or Misuse
We reserve the right to terminate or suspend your account and/or participation in the Clean Team programme at any time, without notice, if we believe you are abusing the programme or violating these Terms.
8. Changes to the Programme
LUIA reserves the right to change or cancel the Clean Team Rewards Programme at any time, including altering how points are earned or redeemed. We will update this page with any changes.
9. Contact
For any questions regarding the Clean Team, please email us at hello@luia.eu