Delivery
We dispatch orders Monday to Friday, excluding public holidays. Orders are typically shipped within 48 hours of placement when all items are in stock.
PLEASE NOTE:
- If your order contains a pre-order item, the full order will be shipped together once the pre-order item is available. If you would like other items sooner, please place a separate order.
- Orders placed on Friday, Saturday, Sunday, or public holidays will usually be processed on the next business day.
- All parcels are tracked. You will receive a tracking number in your order confirmation email.
- Delivery may take longer during busy periods, including Christmas and sale times.
Delivery Instructions & Tracking
Please ensure someone is available at the delivery address to sign for the parcel. Couriers typically provide tracking and delivery management options online.
Include a postcode/Eircode with your order to help avoid delays or delivery issues.
If your order hasn’t arrived by the expected date, please contact us at hello@luia.eu so we can assist.
Countries We Ship To
We currently ship to the following countries:
Ireland
United Kingdom
Central Europe: France, Germany, Belgium, Netherlands, Luxembourg
Other EU Destinations: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Norway, Switzerland
Mainland USA
We apologise that we do not currently offer worldwide shipping.
Please Note: Additional duties, taxes and fees may be applicable when importing from the EU into the UK, Norway and Switzerland and the USA. These will be the responsibility of the customer to pay.
Shipping Zones
Shipping costs, delivery times, and free shipping thresholds may vary depending on your country. All delivery costs are shown clearly at checkout. We offer flat rate shipping throughout Ireland, the UK and Europe
Ireland
- Orders under €80: €5.95 (Tracked via DPD or An Post)
- Orders €80 and over: Free
- Estimated Delivery: 2–4 working days
United Kingdom
- Orders under €100: €9.00
- Orders €100 and over: Free
- Estimated Delivery: 3–5 working days
- Please note: duties, taxes and fees may be charged by customs on import
Central Europe (France, Germany, Netherlands, Belgium, Luxembourg)
- Orders under €200: €12
- Orders over €200: FREE
- Estimated Delivery: 3–9 working days
Norway & Switzerland
- Orders under €250: €30
- Orders over €250: FREE
- Estimated Delivery: 4–10 working days
- Please note: duties, taxes and fees may be charged by customs on import
Other EU Countries
- Orders under €250: €22 for DPD courier or €12 for An Post Service
- Orders over €250: FREE DPD Courier
- This includes Austria, Denmark, Czech Republic, Poland, Hungary, Lithuania, Slovakia, Slovenia, Spain, Sweden, Italy, Latvia, Estonia, Croatia, Bosnia, Finland, Portugal, Liechtenstein, Serbia, and Montenegro
- Estimated Delivery: 5–10 working days, depending on destination.
USA
- Orders under €250: €30 flat rate
- Orders over €250: FREE
- Estimated Delivery: 3-7 working days, depending on destination
- Please note: duties, taxes and fees may be charged by customs on import
If you have any questions about your order or shipping options, please contact us at hello@luia.eu
Sustainability
We’re committed to sustainable logistics and mindful shipping practices. By batching orders and offering tracked delivery, we reduce waste and avoid unnecessary emissions.
Orders are packed in recycled, recyclable and compostable materials, without any interior plastic packaging.