Delivery
We dispatch orders Monday to Friday, excluding public holidays. Orders are typically shipped within 48 hours of placement when all items are in stock.
Please Note:
- If your order contains a pre-order item, the full order will be shipped together once the pre-order item is available. If you would like other items sooner, please place a separate order.
- Orders placed on Friday, Saturday, Sunday, or public holidays will usually be processed on the next business day.
- Orders over 2kg may be subject to additional shipping costs. Please refer to the rates at checkout for the most accurate pricing.
- All parcels are tracked. You will receive a tracking number in your order confirmation email.
- Delivery may take longer during busy periods, including Christmas and sale times.
Delivery Instructions & Tracking
Please ensure someone is available at the delivery address to sign for the parcel. Couriers typically provide tracking and delivery management options online.
Include a postcode/Eircode with your order to help avoid delays or delivery issues.
If your order hasn’t arrived by the expected date, please contact us at hello@luia.eu so we can assist.
Additional Shipping Terms
- We currently ship to one address per order. If you’d like to ship to multiple addresses, please place separate orders.
- We do not ship to PO boxes, hotels, or courier depots.
- Your order may be shipped in multiple packages from different warehouse locations. If this happens, you’ll be notified via email. There is no extra charge for multiple shipments.
Countries We Ship To
We currently ship to the following countries:
Ireland
United Kingdom
Central Europe: France, Germany, Belgium, Netherlands, Luxembourg
Other EU Destinations: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Norway, Switzerland
We apologise that we do not currently offer shipping outside of the EU and selected European countries. We hope to expand to more regions in the future.
Please Note: Additional duties, taxes and fees may be applicable when importing from the EU into the UK, Norway and Switzerland. These will be the responsibility of the customer to pay.
We subsidise courier costs to ensure our customers receive the best tracked and insured service. We are working to create further shipping options and DDP (delivery duty paid for the UK, Switzerland and Norway) in the coming weeks. Orders over €200 ship for free to central Europe, and orders over €250 ship free to other EU areas.
Shipping Zones
Shipping costs, delivery times, and free shipping thresholds may vary depending on your country. All delivery costs are shown clearly at checkout. We offer flat rate shipping throughout Ireland, the UK and Europe
Ireland
- Orders under €80: €5.95 (Tracked via DPD or An Post)
- Orders €80 and over: Free
- Estimated Delivery: 2–4 working days
United Kingdom
- Orders under €100: €9.00
- Orders €100 and over: Free
- Estimated Delivery: 3–5 working days
- Please note: duties, taxes and fees may be charged by customs on import
Central Europe (France, Germany, Netherlands, Belgium, Luxembourg)
- Orders under €200: €12
- Orders over €200: FREE
- Estimated Delivery: 3–9 working days
Norway & Switzerland
- Orders under €250: €30
- Orders over €250: FREE
- Estimated Delivery: 4–10 working days
- Please note: duties, taxes and fees may be charged by customs on import
Other EU Countries
- Orders under €250: €19 flat rate
- Orders over €250: FREE
- This includes Austria, Denmark, Czech Republic, Poland, Hungary, Lithuania, Slovakia, Slovenia, Spain, Sweden, Italy, Latvia, Estonia, Croatia, Bosnia, Finland, Portugal, Liechtenstein, Serbia, and Montenegro
- Estimated Delivery: 5–10 working days, depending on destination
If you have any questions about your order or shipping options, please contact us at hello@luia.eu
Sustainability
We’re committed to sustainable logistics and mindful shipping practices. By batching orders and offering tracked delivery, we reduce waste and avoid unnecessary emissions.
Orders are packed in recycled, recyclable and compostable materials, without any interior plastic packaging.