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Privacy Policy

Introduction

We are Golden Sky Retail Ltd, trading as LUIA — a curated destination for natural and intentional living. Your privacy and trust matter to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or shop from luia.eu.

1. Who We Are

LUIA is operated by Golden Sky Retail Ltd, registered in Ireland.

Our registered office is:

26 Upper Pembroke Street, Suite 10113, Dublin 2, D02 X361, Ireland

Email: hello@luia.eu

2. What Information We Collect

When you visit our website, we may collect:

– Your name, email address, phone number and delivery address

– Order details and payment method (via Shopify’s secure checkout)

– Your device and browser type, IP address, and browsing activity

– Marketing preferences (if you opt in to emails or rewards)

3. How We Use Your Information

We use your data to:

– Process and fulfill your orders

– Contact you about your order or respond to queries

– Improve your shopping experience on our site

– Send marketing communications (if you’ve opted in)

– Comply with our legal obligations

4. Sharing Your Information

We only share your information with trusted third parties who help us run our business, such as:

Shopify (our ecommerce platform)

Payment processors (e.g. Stripe, PayPal)

Shipping carriers (e.g. DPD, An Post, UPS)

Email service providers (e.g. Seguno, Klaviyo)

We do not sell or rent your data to anyone.

5. Legal Basis for Processing (EU GDPR)

We rely on the following legal grounds:

– Contractual necessity (to process your orders)

– Consent (for optional marketing emails)

– Legal obligation (e.g. tax records)

– Legitimate interest (to improve our services)

6. Cookies & Analytics

We use cookies and similar technologies to enhance your experience.

These may include:

– Site functionality cookies

– Analytics tools (e.g. Google Analytics)

– Marketing and advertising cookies

You can manage cookies via your browser settings. See our Cookie Policy for full details.

7. Your Rights

You have the right to:

– Access the personal data we hold about you

– Request corrections to inaccurate data

– Request deletion of your data

– Withdraw consent at any time

– Complain to a data protection authority

To exercise any of your rights, email: hello@luia.eu

8. Data Retention

We keep your data only as long as necessary to fulfill your order and comply with legal requirements (e.g. for tax purposes).

9. International Transfers

As our website is hosted by Shopify, your data may be transferred outside the EU. Shopify complies with EU data protection laws and ensures appropriate safeguards.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last updated” date.

Last updated: June 30, 2025

11. Contact Us

If you have questions or concerns about your data or this Privacy Policy, please contact us:

hello@luia.eu