Pre-Order Policy
At Luia, many of the products we stock are made in small batches, crafted seasonally, or sourced from innovative wellness makers around the world. Pre-orders allow you to secure these in-demand items before they become available for immediate shipping.
What is a Pre-Order?
A pre-order is a purchase made for an item that is not currently in stock but will be arriving soon. You will be charged at the time of purchase, and the item will be shipped to you as soon as it arrives at our studio.
Estimated Dispatch Times
- Most pre-order items are shipped within 1–2 weeks of order placement.
- Occasionally, dispatch may take up to 3 weeks due to small-batch production or shipping delays from suppliers. Delays can also be more likely if you are in a destination that is further from Ireland (e.g. Greece).
If your order includes both in-stock and pre-order items, we will ship everything together once your pre-order is ready. If you would prefer to receive your in-stock items sooner, we recommend placing a separate order for those.
Shipping & Delivery
All pre-orders are shipped using our standard tracked delivery services. You will receive a shipping confirmation with tracking details as soon as your parcel is dispatched.
Can I Cancel or Modify a Pre-Order?
If you need to cancel or make changes to a pre-order, please contact us at hello@luia.eu as soon as possible. Once the item has been prepared for dispatch, changes may not be possible.
Why We Offer Pre-Orders
Pre-orders help us reduce excess inventory and support a slower, more intentional retail model. By ordering just what’s needed, we’re able to minimise waste and bring you more of the products you love — sustainably and consciously. Most customers who place a pre-order embrace a slower way of living and don't mind waiting a little while for the products to arrive.
If you have any questions about your pre-order, don’t hesitate to reach out. We’re here to help.
Contact: hello@luia.eu